Legal notice

1. Website Operator

This Legal Notice identifies the operator responsible for this website and provides general information concerning its use.

Everthy Paws is the commercial brand used in connection with the products and services offered through this Website.

Where applicable law requires additional identification information concerning the legal seller or website operator, such information will be provided through the Website, checkout process, contractual documentation or other legally appropriate means.

2. Purpose and Scope

This Legal Notice governs access to and use of everthypaws.com (the “Website”).

The Website provides information about Everthy Paws products and allows customers to purchase products online.

By accessing or using the Website, you agree to use it lawfully and in accordance with this Legal Notice.

Purchases made through the Website are also governed by our:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Cookie Policy or cookie-consent settings, where applicable

  • any product-specific terms or guarantees expressly disclosed before purchase

Nothing in this Legal Notice restricts any mandatory consumer right that cannot lawfully be excluded.

3. Permitted Use of the Website

You may use the Website for lawful, personal and non-fraudulent purposes.

You must not:

  • use the Website in violation of applicable law

  • infringe the rights of another person or organisation

  • attempt to gain unauthorised access to the Website, customer accounts, systems or data

  • introduce viruses, malware or other malicious code

  • interfere with the security, availability or normal functioning of the Website

  • submit false, misleading or fraudulent information

  • impersonate another person or organisation

  • manipulate prices, discounts, promotional systems or checkout functionality

  • use automated systems in a manner that materially disrupts the Website or violates applicable law

  • reproduce, redistribute or commercially exploit protected Website content without authorisation, except where permitted by law

We may restrict or suspend access where reasonably necessary to:

  • protect Website security

  • prevent fraud

  • investigate unlawful activity

  • prevent abuse

  • protect customers or third parties

  • comply with applicable legal obligations

Any restriction will be applied subject to applicable law.

4. Intellectual Property

Unless otherwise stated, the Website and its content, including:

  • the Everthy Paws name

  • logos and brand elements

  • text

  • product descriptions

  • photographs

  • videos

  • graphics

  • illustrations

  • designs

  • product presentation

  • page layouts

  • Website structure

  • other original content

are owned by, licensed to or lawfully used by the Website operator and may be protected by applicable intellectual-property laws.

Access to the Website does not transfer ownership of any intellectual-property rights to the user.

You may access and use Website content for normal personal and non-commercial purposes.

Unless expressly authorised or legally permitted, you may not:

  • reproduce

  • republish

  • commercially distribute

  • sell

  • license

  • modify

  • exploit

protected Website content.

The Everthy Paws name, logos and associated brand elements may not be used in a manner that falsely suggests endorsement, affiliation, partnership or authorisation.

Third-party trademarks, names, logos and other intellectual property remain the property of their respective owners.

5. Product Information

We take reasonable care to ensure that information displayed on the Website is accurate and up to date.

This may include:

  • product descriptions

  • photographs

  • specifications

  • dimensions

  • features

  • prices

  • availability

  • promotional information

However, minor variations may occur.

For example:

  • colours may appear differently depending on the user's screen

  • packaging may be updated

  • minor cosmetic differences may occur between manufacturing batches

  • supplier specifications may occasionally be updated

  • dimensions may vary slightly within normal manufacturing tolerances

Minor differences that do not materially affect the essential characteristics, functionality or conformity of the product will not necessarily constitute a defect.

Where a material error affects an order, the matter will be handled in accordance with applicable consumer law and our Terms of Service.

6. Pet Wellness Information

Everthy Paws offers products intended primarily for pet care, grooming, comfort and general wellness.

Unless expressly stated otherwise, information available on the Website is provided for general informational and commercial purposes and should not be treated as veterinary diagnosis or professional veterinary advice.

Everthy Paws products are not intended to replace appropriate veterinary care.

Where a pet has:

  • an injury

  • persistent pain

  • an illness

  • a diagnosed medical condition

  • an unusual reaction

  • another significant health concern

the owner should seek advice from an appropriately qualified veterinarian where necessary.

Customers should always follow the instructions and safety information supplied with the relevant product.

7. Website Availability

We aim to keep the Website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access at all times.

Access may occasionally be affected by:

  • maintenance

  • technical updates

  • security updates

  • server issues

  • third-party service interruptions

  • network problems

  • circumstances outside our reasonable control

We may temporarily suspend or modify parts of the Website where reasonably necessary for maintenance, security or operational purposes.

Nothing in this section restricts any mandatory legal right or liability that cannot lawfully be excluded.

8. Errors and Corrections

We reserve the right to correct genuine:

  • typographical errors

  • pricing errors

  • technical errors

  • product-information errors

  • availability errors

Where such an error affects an order already placed, it will be handled in accordance with our Terms of Service and applicable consumer law.

We will not use this clause to avoid obligations relating to an order where applicable law requires us to honour them.

9. Third-Party Services

The Website may rely on third-party service providers, including:

  • Shopify

  • payment processors

  • fulfilment providers

  • shipping carriers

  • logistics providers

  • analytics providers

  • customer-support services

  • review platforms

  • marketing services

Those providers may operate under their own terms, conditions and privacy policies.

The involvement of third-party providers does not remove any responsibility that applicable law places on Everthy Paws as the seller or Website operator.

10. Third-Party Links

The Website may contain links to external websites or services operated independently by third parties.

We do not control those external websites and are not responsible for their:

  • content

  • availability

  • security

  • independent commercial practices

  • privacy practices

Users should review the applicable terms and privacy information before using external services.

Nothing in this section excludes liability that cannot lawfully be excluded.

11. Customer Reviews and Submitted Content

Customers may have the opportunity to submit:

  • reviews

  • photographs

  • videos

  • testimonials

  • comments

  • other content

Users submitting content confirm that they have the legal right to provide it and that it does not unlawfully infringe third-party rights.

Further rules concerning customer content may be set out in our Terms of Service.

We may remove content that is:

  • fraudulent

  • unlawful

  • abusive

  • misleading

  • infringing

  • irrelevant

  • spam

where reasonably appropriate.

12. Privacy and Personal Data

Our collection, use and processing of personal information are explained in our Privacy Policy.

Where applicable, information concerning cookies and similar technologies is provided through our Cookie Policy, cookie banner or consent-management settings.

Because our Website is hosted through Shopify and uses other service providers, certain personal information may be processed by those providers where necessary to:

  • operate the Website

  • process orders

  • process payments

  • prevent fraud

  • provide shipping

  • provide customer support

  • analyse Website performance

Further details are provided in the Privacy Policy.

13. Consumer Rights

Nothing in this Legal Notice excludes or limits rights available under mandatory consumer law.

Depending on the customer's country of residence, those rights may include rights relating to:

  • distance selling

  • cancellation

  • withdrawal

  • returns

  • defective products

  • product conformity

  • refunds

  • delivery

  • legal guarantees

Our voluntary commercial policies are additional to mandatory statutory rights.

14. Liability

Nothing in this Legal Notice excludes or restricts liability that cannot legally be excluded or restricted.

This includes, where applicable, liability relating to:

  • fraud

  • fraudulent misrepresentation

  • death or personal injury caused by negligence

  • mandatory product-safety obligations

  • mandatory consumer-protection law

To the extent permitted by law, the Website operator is not responsible for damage resulting solely from:

  • improper use of the Website

  • unlawful user activity

  • unauthorised access caused by circumstances attributable to the user

  • third-party services outside our reasonable control

Any liability relating to purchases is also governed by our Terms of Service and applicable law.

15. Applicable Law

This Legal Notice is governed by the laws of Spain, subject to applicable rules concerning jurisdiction and conflict of laws.

Where the user is a consumer residing in another country, this choice of law does not deprive the consumer of mandatory protections available under the law of their habitual residence where those protections cannot legally be excluded.

16. Disputes

If you have a complaint concerning:

  • the Website

  • a product

  • an order

  • delivery

  • a refund

  • any other Everthy Paws service

we encourage you to contact us first at:

support@everthypaws.com

so that we can attempt to resolve the matter directly.

Any legal proceedings will be brought before the courts having jurisdiction under applicable law.

Nothing in this Legal Notice requires a consumer to bring proceedings before a court other than one available to them under mandatory consumer-protection rules.

17. Changes to This Legal Notice

We may update this Legal Notice where reasonably necessary to reflect changes to:

  • the Website

  • our products or services

  • our business practices

  • applicable law

  • regulatory requirements

The current version will be published on this page together with its latest update date.

18. Severability

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

19. Contact

For questions concerning the Website, products, orders or this Legal Notice, contact:

Everthy Paws
Website: everthypaws.com
Customer Support: support@everthypaws.com

For order-related enquiries, please include your order number and the email address used to place the order whenever possible.